THE NAPA AUTOCARE CENTER
CODE OF ETHICS


Every AutoCare Center member agrees to:

  • Perform high-quality diagnostic and repair service at a fair price, using quality NAPA parts.
  • Employ ASE certified technicians in all areas of work performed.
  • Be dedicated to customer satisfaction.
  • Exercise reasonable care for the customer's property while it is in the shop's possession.
  • Provide a system for fair settlement of customer complaints, should they occur.
  • Maintain the highest standards of the automotive service profession.
  • Uphold the integrity of all members of the NAPA AutoCare Center Program